The IT Infrastructure Library (ITIL®) is a library of resources describing a framework of best practices for delivering IT services. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change!
ITIL training provides individuals with a structured approach for developing their competencies in the current and future workplace. The accompanying guidance also helps organizations to take advantage of the new and upcoming technologies, succeed in making their digital transformations, and create value as needed for themselves and their customers.
ITIL 4’s holistic approach raises the profile of service management in organizations and industries, setting it within a more strategic context. Its focus tends to be on end-to-end product and service management, from demand to value.
This course prepares and enables participants to PASS the ITIL® Foundation level certification exam.
The learning objectives include:
The Foundation qualification is a pre-requisite for the ITIL Intermediate examinations. The exam is a closed- book 60 mins, 40 multiple choice question paper. The pass mark is 65% (26 marks required to pass out of 40 available).
The Learning Package includes:
This self-paced learning package enables you to gain the knowledge at your own pace, in office and /or at home, and It enables you to pass and attain the ITIL® Foundation V4 Certification soon!